Refund and Return

It takes two flints to make a fire.

Refund and Return Policy

At TRUCK NOW, we aim to ensure your complete satisfaction with our trailers. Please review our Refund and Return Policy to understand your rights and responsibilities regarding the return of your purchase.

Returns

  • You have [X days/weeks] from the date of delivery to initiate a return.
  • To be eligible for a return, the trailer must be in the same condition as when you received it, with all original tags and packaging.

How to Initiate a Return

  • Contact our customer support team via [customer support email/phone number] to initiate the return process.
  • Provide your order number, details of the item you wish to return, and the reason for the return.

Return Shipping

Customers are responsible for the cost of return shipping, unless the return is due to a manufacturing defect or an error on our part.

Inspection and Approval

  • Once we receive your return, it will be inspected to ensure it meets the return eligibility criteria.
  • Approved returns will be processed, and a refund or replacement will be issued based on your preference.

Refunds

  • Refunds will be issued to the original payment method used during the purchase.
  • Please allow [X] business days for the refund to be processed and reflected in your account.

Non-Returnable Items

  • Custom-designed trailers are non-returnable unless there is a manufacturing defect or an error on our part.
  • Items not in their original condition, damaged, or missing parts for reasons not due to our error may not be eligible for return.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly.

Changes to the Return Policy

We reserve the right to update or change our Return Policy at any time. Any changes will be reflected on our website.

Contact Information

  • If you have questions or concerns regarding our Refund and Return Policy, please contact us via info@trucknoww.com

 

  • Thank you for choosing TRUCK NOW. We strive to make your experience with us hassle-free, and our Return Policy is designed to ensure fairness and transparency in the return process.